Return Policy for West Suburban Community Pantry Merch site

Last Updated: 10/30/23

We take pride in providing our customers with high-quality apparel and exceptional service. We understand that mistakes can happen, and we are committed to ensuring that you receive the correct items that you ordered. Please read our return policy carefully.

1. Returns and Exchanges:

We do not accept returns or exchanges for any reason other than our mistake in processing your order. We apologize for any inconvenience caused by our error, and we will do our best to make it right.

2. Eligibility for Returns/Exchanges:

You are eligible for a return or exchange if:

• We sent you the wrong size, color, or item that differs from what you ordered.

3. How to Initiate a Return/Exchange:

If you believe that you have received an incorrect or damaged item, please follow these steps:

• Contact our customer support team within 5 days of receiving your order.
• Provide your order number and a description of the issue.
• Our customer support team will guide you through the return or exchange process.

4. Return/Exchange Process:

Once we verify that an error was made on our part, we will provide you with instructions on returning the incorrect or damaged item. We may offer one of the following solutions, depending on the circumstances:

• Sending you a replacement item.
• Offering a full refund for the item in question.

5. Return Shipping:

We will provide instructions for returning the item, and we will cover the return shipping costs for any item that we sent in error or that is damaged or defective.

6. Refund Processing:

If a refund is issued, it will be processed through the original payment method used when the order was placed. Refunds may take a few business days to appear in your account, depending on your financial institution.

7. Items Not Eligible for Return/Exchange:

Items that are not eligible for return or exchange include:

• Items that are damaged or defective due to customer misuse, neglect, or improper care.
• Items that have been used, worn, or altered in any way.

8. Contact Us:

If you have any questions or need further assistance with a return or exchange, please contact our customer support team at info@teemartonline.com.

Thank you for shopping with us! We apologize for any inconvenience caused by our mistake, and we are committed to rectifying it promptly.